A problem statement is a powerful tool that helps businesses ask the right questions. Used properly, it can lead to efficient solutions and make problem-solving feel like a breeze. Done poorly, it can ...

Five steps to ensure that you don’t jump to solutions by Julia Binder and Michael D. Watkins When business leaders confront complex problems, there’s a powerful impulse to dive right into “solving” ...

On my NPR-San Francisco show, listeners would call in with a problem and, in a few minutes, I had to come up with an approach that we both felt good about. Over the years, I refined the approach and ...