– Respond promptly to IT service requests and incidents raised via phone, email, or the Freshservice ticketing system. – Provide first- and second-level support and troubleshooting for hardware, ...

After a big fundraise and subsequent reorganization last year at Coursera — which saw a change of CEO, as well as the departure of its COO, CFO, CMO and CPO (along with some 40 others) — the online ...

IT certifications can verify your knowledge in various skillsets, boost your pay, and set you apart from other entry-level candidates. Here are the entry-level certs worth pursuing. Certifications ...