取得ITIL认证证书的运维，为何薪资高出周围人？ 公司有大型项目机会，优先考虑持有ITIL证书的运维，原因在哪里？ NO.1 为什么我建议运维都来学习ITIL？ ITIL （Information Technology Infrastructure Library）是一种IT服务管理的实践框架，它提供了一系列规范化的IT服务 ...

What’s beneath all the buzz about ITIL? Like many hot topics, people have gotten so excited about ITIL (IT Infrastructure Library) that they think it’s the answer to everything. In some circles, ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

When well-executed, ITIL can focus an IT organization on business strategy. But ITIL's processes are only effective if your staff adopts them. If you’re considering ITIL or have already launched down ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...