Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Management information systems (MIS) is a discipline that sits at the intersection of the business and computing disciplines. MIS is an increasingly important discipline as it supports organizations ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

Knowledge and Information Management (KIM) is a multifaceted discipline that encompasses the systematic processes of identifying, organising, storing, and retrieving knowledge. The practice is ...

This paper addresses the important and somewhat contentious matter of how knowledge accrues in a system. The matter has at its heart the establishment of a scaling function for knowledge (as distinct ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Lecturer and Research Fellow: Department of Environmental and Occupational Studies in the Faculty of Applied Science, Cape Peninsula University of Technology Dr. Benett Siyabonga Madonsela received ...