Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Virgin Media O2 has reached a major milestone in its fight against fraudsters, after using AI to successfully label more than 1 billion suspected scam and spam calls to O2 customers. The warnings show ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

Wed, Mar 11, 2026 Millions of O2 customers will enjoy faster, more powerful mobile speeds with a new rollout of 5G+ across ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...