Getting to the root cause is not always that straightforward. Businesses are using increasingly complex items of equipment like robotics, for example. Even something that is largely done by humans can ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

At one stage or another, all projects are subject to risks and being able to isolate problems can be tricky. Knowing how to conduct a root cause analysis can help your teams get to the source of each ...

At some point, your PPC performance will take a nose-dive. Once you’ve managed PPC campaigns long enough, you will likely navigate numerous crises. Pinpointing the source of a specific issue can be ...

This is the final post in the Business Continuity Event Planning series. We close with a look at how to manage the process, how to improve response, recovery, and prevent recurrence of an event. In ...

One new and different item laid out in the Evaluation of Corporate Compliance Program (Evaluation), supplementing the Ten Hallmarks of an Effective Compliance Program from the 2012 FCPA Guidance, was ...

Every organization should have a computer incident response plan. A solid plan should serve two major functions. The first is to recover business functions as quickly as possible. The second is to ...

One of the biggest changes in the 2020 FCPA Resource Guide, 2nd edition, is the addition of a new Hallmark, entitled, Investigation, Analysis, and Remediation of Misconduct, which reads in full: The ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

Recently, I was chatting with longtime colleague and friend, Keith Essency. I first met Keith when I worked in the Motorola Semiconductor business in marketing and he was on the engineering side. We ...