Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

AI-powered telephone assistants are intended to handle calls. How this works at Fonio is explained by CEO Daniel Keinrath.

Unified comms platform adds to its native conversational AI capability, from individual call transcript analysis to ...

Google's $32B pursuit of Wiz shows security market consolidating. When hyperscalers own security vendors, customers lose pricing leverage and choice.

Building on Salesforce means understanding how it all fits together. It’s not just about clicking buttons; there’s ...

Gartner-backed research quantifies the hidden productivity drain hitting every outbound team, as SignalHire's Data ...

SPIFFE focuses on who a workload is. It issues cryptographic identities to services and workloads so they can prove their authenticity to each other without relying on stored secrets. OAuth focuses on ...

Saving AI generated content and deadline information to matter containers in M365 empowers Copilot to deliver grounded, secure, matter-aware answers that legal professionals can trust. "By anchoring ...

Perplexity announced Computer for Enterprise at its Ask 2026 developer conference, launching a multi-model AI agent with ...

As AI increasingly evaluates vendors before buyers do, CMOs who control structured data, proof and category language can influence who makes the shortlist. The post How shaping AI buying can boost B2B ...