Abstract: Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to controlled ...

You twisted your ankle during a ruck march last month. It still hurts, but you didn't go to sick call because you had a field exercise coming up. Your knee started bothering you after jumping out of ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

Ben Bibik lives in Tully. I write as a longtime volunteer firefighter. I am one of the few who has the luxury of working in district that can respond to most of the calls during the daytime hours, ...

Authorities on scene after officer wounded during service call in Florida Officers flooded a Port St. Lucie neighborhood after a police sergeant was shot in the face while responding to a service call ...

A routine call to Flight Service turned into something far more alarming — revealing a critical issue the FAA needs to confront immediately. This isn’t fearmongering; it’s a wake-up call for every ...

Call-a-Ride, Ada’s dynamic public transportation system, is celebrating 50 years of service. “We started business in 1974, so this year, 2025, is 50 full years of business,” Misty Knoeppel, ...

A self-employed HVAC technician in Indianapolis, Indiana, narrowly avoided being shot last year while running from a woman with a pistol who demanded he fix her clothes dryer for free. The incident ...

Google Ads has supposedly added more integration between the main Google Ads platform and reporting and the niche Local Service Ads platform. Some can now see conversion tracking actions in the Google ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

A controversial app that claims to pay people for recordings of their phone calls, which are then used to train AI models, could soon return after being disabled due to a significant security flaw.

Good morning, and welcome to the Matrix Service Company conference call to discuss the results for the fourth quarter of fiscal 2025. [Operator Instructions] As a reminder, this conference call is ...